Privacy Policy

1. General Provisions

We respect the privacy of each client and process personal data in accordance with the European Union Regulation 2016/679 (GDPR) and the laws of the Republic of Latvia. This policy describes what data we collect, for what purposes, how we process, store, and protect it.

2. What Data We Collect

When using the booking form on our website and contacting us, you may provide:

• Full name
• Phone number or email address
• Pickup and drop-off locations
• Date and time of service
• Number of passengers
• Additional requests or information

Technical data may also be collected automatically:

• IP address
• Cookies
• Browser and device information

3. Purposes of Data Processing

We use your data only for the following purposes:

• To contact you regarding your booking request
• To provide taxi and transportation services
• To process payments (if applicable)
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

Your data is processed based on:

• Contract performance or actions taken at your request before entering into a contract
• Legal obligation (e.g., maintaining accounting documents)
• Your consent (for cookies or marketing materials)
• Our legitimate interests (e.g., website analytics and fraud prevention)

5. Data Sharing with Third Parties

We do not share your data with third parties, except in the following cases:

• Drivers who directly fulfill transportation orders
• Technical partners who help us provide services (e.g., hosting providers, payment processors). All partners are required to comply with GDPR requirements and ensure data confidentiality
• Legal authorities when required by law

6. Data Retention Period

We store your data:

• Until your request is fulfilled or a contract is concluded
• If a contract is concluded – for the period required by law (e.g., 5 years for accounting documents)
• Data received through contact forms is stored for no longer than 3 months after processing

7. Cookies and Analytics

Our website uses cookies, including third-party cookies, to analyze website performance and improve services. On your first visit, you can accept or decline the use of analytical cookies. You can also disable them in your browser settings at any time.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction or deletion of your data
• Restrict processing or object to it
• Withdraw consent at any time
• Data portability – receive your data in a structured, commonly used format
• Lodge a complaint with the supervisory authority – Data State Inspectorate (www.dvi.gov.lv)

To exercise your rights, contact us at [email protected] or call +371 22 577 677.

9. Children's Data Protection

We do not knowingly collect personal data from children under 16 years of age without parental or legal guardian consent. If we become aware that we have received such data, we will take steps to delete it immediately.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure SSL/TLS encryption for data transmission
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated effective date.

12. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: